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Animal Mazes (Highlights My First Amazing Mazes)

This activity book contains a variety of animal-themed mazes, including traditional mazes, string mazes, pattern mazes and more! Specifically created for kids ages 3 to 6, every twist and turn offers a unique and fun first-puzzling experience. Beginning puzzlers will have fun travelling through each age-appropriate maze. Along the way, they'll help a cow find her mama on the farm, guide sleepy koalas in pajamas to their beds and splash across the sea with dolphin friends.

KLUTZ: Maker Lab Gumball Machine

Perfect for any budding engineer with a sweet tooth! Make your own gumball machine with a book of step-by-step instructions, adjustable ramps, custom snaps, and bumper guides. Then, keep the ball rolling with other gumball-related science experiments using simple machines. It's a ball of fun!

Includes: Chipboard parts, Dispenser knob, Transparent acetate, Plastic fastener

Geronimo Stilton Heromice 10: Sweet Dreams, Sewer Rats!

"Tony Sludge and the Sewer Rats have turned day into night, and they want the sun to stay away forever! Now it's up to the Heromice and the mysterious new crime fighter Super E to stop them. But can Superstilton and his friends bring daylight back to Muskrat City before it's too late?"--Provided by publisher.

My First Writing 2 Student Book (2nd Edition)

My First Writing is a fun and easy writing series for young EFL beginners designed to help them develop sentence building skills. Throughout the series, students will learn to organize their ideas and practice writing sentences within a context of fun and interesting topics. They will also expand their writing tools such as vocabulary and grammar knowledge through fun activities. Upon finishing the My First Writing series, students will be equipped with basic writing skills for paragraph and essay writing.

My First Writing 1 Workbook (2nd Edition)

My First Writing is a fun and easy writing series for young EFL beginners designed to help them develop sentence building skills. Throughout the series, students will learn to organize their ideas and practice writing sentences within a context of fun and interesting topics. They will also expand their writing tools such as vocabulary and grammar knowledge through fun activities. Upon finishing the My First Writing series, students will be equipped with basic writing skills for paragraph and essay writing.

My First Writing 1 Student Book (2nd Edition)

My First Writing is a fun and easy writing series for young EFL beginners designed to help them develop sentence building skills. Throughout the series, students will learn to organize their ideas and practice writing sentences within a context of fun and interesting topics. They will also expand their writing tools such as vocabulary and grammar knowledge through fun activities. Upon finishing the My First Writing series, students will be equipped with basic writing skills for paragraph and essay writing.

The Art Of Simple Living: 100 Daily Practices From A Japanese Zen Monk For A Lifetime Of Calm And Joy

"Does for mental clutter what Marie Kondo has done for household clutter." --Publishers Weekly

Relax and find happiness amid the swirl of the modern world with this internationally bestselling guide to simplifying your life by a Japanese monk who embodies the wisdom of Zen.

In clear, practical, easily adopted lessons--one a day for 100 days--renowned Buddhist monk Shunmyo Masuno draws on centuries of wisdom to teach you to Zen your life. Discover how . . .

- Lesson 4: lining up your shoes after you take them off can bring order to your mind;

A minimalist line drawing appears opposite each lesson on an otherwise blank page, giving you an opportunity to relax with a deep breath between lessons. With each daily practice, you will learn to find happiness not by seeking out extraordinary experiences but by making small changes to your life, opening yourself up to a renewed sense of peace and inner calm.

A Map Of Days (Miss Peregrine's Peculiar Children)

The instant bestseller!

“A Map of Days reveals Ransom Riggs at the peak of his powers, leaving loyal fans ravenous for more.” –NY Journal of Books

Having defeated the monstrous threat that nearly destroyed the peculiar world, Jacob Portman is back where his story began, in Florida. Except now Miss Peregrine, Emma, and their peculiar friends are with him, and doing their best to blend in. But carefree days of beach visits and normalling lessons are soon interrupted by a discovery—a subterranean bunker that belonged to Jacob’s grandfather, Abe.

Clues to Abe’s double-life as a peculiar operative start to emerge, secrets long hidden in plain sight. And Jacob begins to learn about the dangerous legacy he has inherited—truths that were part of him long before he walked into Miss Peregrine’s time loop.

Now, the stakes are higher than ever as Jacob and his friends are thrust into the untamed landscape of American peculiardom—a world with few ymbrynes, or rules—that none of them understand. New wonders, and dangers, await in this brilliant next chapter for Miss Peregrine’s peculiar children. Their story is again illustrated by haunting vintage photographs, now with the striking addition of full-color images interspersed throughout for this all-new, multi-era American adventure.

The Making Of A Manager: What To Do When Everyone Looks To You

Instant Wall Street Journal Bestseller!

Congratulations, you're a manager! After you pop the champagne, accept the shiny new title, and step into this thrilling next chapter of your career, the truth descends like a fog: you don't really know what you're doing.

That's exactly how Julie Zhuo felt when she became a rookie manager at the age of 25. She stared at a long list of logistics--from hiring to firing, from meeting to messaging, from planning to pitching--and faced a thousand questions and uncertainties. How was she supposed to spin teamwork into value? How could she be a good steward of her reports' careers? What was the secret to leading with confidence in new and unexpected situations?

Now, having managed dozens of teams spanning tens to hundreds of people, Julie knows the most important lesson of all: great managers are made, not born. If you care enough to be reading this, then you care enough to be a great manager.

The Making of a Manager is a modern field guide packed everyday examples and transformative insights, including:

- How to tell a great manager from an average manager (illustrations included)

Whether you're new to the job, a veteran leader, or looking to be promoted, this is the handbook you need to be the kind of manager you wish you had.

The Book Of Ichigo Ichie: The Art Of Making The Most Of Every Moment, The Japanese Way

Find happiness by living fully in the present with this definitive guide to ichigo ichie--the Japanese art of making the most of every moment--from the bestselling authors of Ikigai. Every moment in our life happens only once, and if we let it slip away, we lose it forever--an idea captured by the Japanese phrase ichigo ichie (pronounced itchy-GO itchy-A). Often spoken in Japan when greeting someone or saying goodbye, to convey that the encounter is unique and special, it is a tenet of Zen Buddhism and is attributed to a sixteenth-century master of the Japanese tea ceremony, or "ceremony of attention," whose intricate rituals compel us to focus on the present moment. From this age-old concept comes a new kind of mindfulness. In The Book of Ichigo Ichie, you will learn to... - appreciate the beauty of the fleeting, the way the Japanese celebrate the cherry blossoms for two weeks every April, knowing they'll have to wait a whole year to see them again;

- use all five senses to anchor yourself in the present, helping you to let go of fear, sadness, anger, and other negative emotions fueled by fixating on the past or the future;

The Silent Patient

The instant 1 New York Times bestseller

"An unforgettable―and Hollywood-bound―new thriller... A mix of Hitchcockian suspense, Agatha Christie plotting, and Greek tragedy."

The Silent Patient is a shocking psychological thriller of a woman’s act of violence against her husband―and of the therapist obsessed with uncovering her motive.

Alicia Berenson’s life is seemingly perfect. A famous painter married to an in-demand fashion photographer, she lives in a grand house with big windows overlooking a park in one of London’s most desirable areas. One evening her husband Gabriel returns home late from a fashion shoot, and Alicia shoots him five times in the face, and then never speaks another word.

Alicia’s refusal to talk, or give any kind of explanation, turns a domestic tragedy into something far grander, a mystery that captures the public imagination and casts Alicia into notoriety. The price of her art skyrockets, and she, the silent patient, is hidden away from the tabloids and spotlight at the Grove, a secure forensic unit in North London.

Theo Faber is a criminal psychotherapist who has waited a long time for the opportunity to work with Alicia. His determination to get her to talk and unravel the mystery of why she shot her husband takes him down a twisting path into his own motivations―a search for the truth that threatens to consume him....

Chi's Sweet Adventures Vol. 3

Cat lovers and comic readers alike rejoice at the return of manga’s biggest name in feline cartoons – Chi! Chi’s Sweet Adventures collects dozens of new full color Chi stories. Chi is back! Manga’s most famous cat comic returns with a brand new series! Inspired by the new Amazon PrimeTV anime, Chi’s Sweet Adventures collects a number of new full-color kitty tales made for readers of all ages!

Peppa Pig: Peppa And Friends Magnet Book

Can you use your imagination and storytelling skills to help Peppa and her friends have lots of fun adventures?

Make up your own stories by placing the magnets of Peppa, her family and friends on these fun magnetic scenes.

The Peppa Pig range of books are fun, interactive and educational, ideal for encouraging children to start to read by themselves. Titles available from Ladybird include: The Story of Peppa Pig, Peppa Pig and the Tooth Fairy, Find-the-hat Sticker Book and many more!

Peppa Pig: Peppa Goes On Holiday

Peppa and her family go on their first holiday abroad!

They pack their suitcases and fly all the way to Italy, where they eat pizza and go sightseeing! But there's so much to see and do that Peppa keeps leaving poor Teddy behind! Will he make it home in the end?

The perfect book to bring on holiday!

Roald Dahl's Creative Writing With Matilda: How To Write Spellbinding Speech (Roald Dahl Creative Writing)

Create wonderful dialogue to give your characters a voice with the World's NUMBER ONE Storyteller!

Go on a creative adventure with Matilda and learn how to write MARVELLOUS conversations and MAGNIFICENT reported speech.

These super fun activities will help you to:

· Improve language and vocabulary skills

Roald Dahl's Creative Writing will spark your creativity, build your confidence and inspire you through the wonderful worlds of Roald Dahl's best loved stories!

Filled with top tips and ideas boxes, each book introduces techniques and methods to help you plan and write a phizz-whizzing story of your own!

Life Advanced Student's Book (Life, Second Edition (British English))

Hướng dẫn sử dụng Student web app:

- Truy cập link

- Nhập tài khoản và mật khẩu có trong trang bìa đầu của sách để đăng nhập.

Lưu ý: sản phẩm này KHÔNG có kèm Code Online Workbook.

Now in a new edition, National Geographic Learning brings the world to your classroom with Life, a six-level integrated-skills series with grammar and vocabulary for young adult and adult English language learners. Through stunning National Geographic content, video, and engaging topics, Life inspires a generation of informed decision-makers. With Life, learners develop their ability to think critically and communicate effectively in the global community.

Q: Skills For Success: Level 3: Listening And Speaking Student Book With iQ Online Practice - 3rd Edition

Q: Skills for Success is renowned for helping students to achieve academic success in English. The Third Edition helps students to develop the techniques and critical thinking skills they need for academic study with new Critical Thinking Strategies, updated texts and topics and 100% new assessment.

Perspectives 3: Student Book (American Edition)

Perspectives is a four-skills series in American and British English that teaches learners to think critically and to develop the language skills they need to find their own voice in English. The carefully-guided language lessons, real-world stories, and TED Talks motivate learners to think creatively and communicate effectively.

In Perspectives, learners develop an open mind, a critical eye and a clear voice in English.

The Things You Can See Only When You Slow Down: How to be Calm in a Busy World

"Is it the world that's busy, or is it my mind?"

The world moves fast, but that doesn't mean we have to. In this timely guide to mindfulness, Haemin Sunim, a Buddhist monk born in Korea and educated in the United States, offers advice on everything from handling setbacks to dealing with relationships and loved ones, in a beautiful book combining his teachings with calming full-colour illustrations. Even as we speed toward what comes next, Haemin Sunim's messages of encouragement speak directly to the anxieties that have become part of modern life and remind us of the strength and joy that come from slowing down.

Overwhelmingly popular in his native Korea, Haemin Sunim is a spiritual leader whose teachings transcend religions and borders and resonate with people of all ages. With insight and compassion drawn from a life full of change, he shows, as millions have seen, he succeeds at encouraging all of us to notice that when you slow down, the world slows down with you.

Penguin Readers Level 7: Originals

Being an original thinker can change the world. Learn how to recognize a great idea, to speak up for yourself, to choose the right time to act, and to manage fear and doubt by standing out from the crowd.

Penguin Readers is a series of popular classics, exciting contemporary fiction, and thought-provoking non-fiction written for learners of English as a foreign language. Beautifully illustrated and carefully adapted, the series introduces language learners around the world to the bestselling authors and most compelling content from Penguin Random House. The eight levels of Penguin Readers follow the Common European Framework and include language activities that help readers to develop key skills.

Originals, a Level 7 Reader, is B2 in the CEFR framework. The longer text is made up of sentences with up to four clauses, introducing future perfect simple, mixed conditionals, past perfect continuous, mixed conditionals, more complex passive forms and modals for deduction in the past.

Roald Dahl's Matilda's How To Be A Genius: Brilliant Tricks To Bamboozle Grown-Ups

MATILDA WORMWOOD is a genius - her brain fizzes and bubbles with brilliance. She outwits her gruesome parents, and even her terrifying head teacher, the monstrous Miss Trunchbull.

YOU TOO can baffle, bewilder and bamboozle your friends and family! ASTOUND them with feats of calculation, scientific miracles, incredible creativity and fiendishly clever tricks, all with simple, step-by-step instructions.

Inspired by ROALD DAHL'S terrific tale MATILDA, this is the perfect book for budding brainboxes everywhere!

Gold Experience 2nd Edition A1 Workbook

- Consolidates the Student’s Book lessons with targeted practice, unit by unit

- Additional practice of reading, writing, speaking, listening and use of English skills

- Extensive grammar and vocabulary practice

- Complete practice exam in Unit 10

- Designed for independent study at home and practice in class

- Audio for listening lessons available on the Student’s App

Next Move Level 5 Student Book + eBook Pack

The Student's Book Pack takes children on a journey of discovery while learning English, introducing them to different countries on the way. The book has activities, songs, games and fiction reading to keep the children engaged. The DVD-ROM contains interactivities and videos, while the eBook provides an electronic version of the Student's Book.

Go! Games Brain Word Search

Every search centers on a theme.

Know all about music? Try "Rock & Roll Greats," "Golden Oldies," "The Rolling Stones," and "The Beatles." How about food? From "Pizza and Jellybeans" to "Wine," you won't have a minute to eat or drink.

Love language and a good play on words? Linguists will savor solving puzzles like "The English language," "from A to Z," and "Spelling "B" Words." There's something for history buffs, too, with "Signers of the Constitution," "Great Detectives," and so much more. A perfect option for word-searchers of all ages and skill levels.

The Leading Brain

A cutting-edge guide to applying the latest research in brain science to leadership - to sharpen performance, encourage innovation, and enhance job satisfaction.

**Featured on NPR, Success, Investor Business Daily, Thrive Global, MindBodyGreen, The Chicago Tribune, and more**

There's a revolution taking place that most businesses are still unaware of. The understanding of how our brains work has radically shifted, exploding long-held myths about our everyday cognitive performance and fundamentally changing the way we engage and succeed in the workplace.

Combining their expertise in both neuropsychology and management consulting, neuropsychologist Friederike Fabritius and leadership expert Dr. Hans W. Hagemann present simple yet powerful strategies for:

- Sharpening focus

Based on the authors' popular leadership programs, which have been delivered to tens of thousands of leaders all over the world, this clear, insightful, and engaging book will help both individuals and teams perform at their maximum potential, delivering extraordinary results.

We Should All Be Feminists 

The highly acclaimed, provocative New York Times bestseller from the award-winning author of Americanah, "one of the world's great contemporary writers" (Barack Obama).

In this personal, eloquently-argued essay--adapted from the much-admired TEDx talk of the same name--Chimamanda Ngozi Adichie offers readers a unique definition of feminism for the twenty-first century, one rooted in inclusion and awareness. Drawing extensively on her own experiences and her deep understanding of the often masked realities of sexual politics, here is one remarkable author's exploration of what it means to be a woman now--and an of-the-moment rallying cry for why we should all be feminists.

Longman Preparation Series for the TOEIC Test: Listening and Reading, Advanced Course, gives students the skills, strategies, practice, and confidence they need to increase their scores on the Listening and Reading, sections of TOEIC test. Ideal for a TOEIC test preparation course or for self-study, the Advanced Course is intended for student who achieve TOEIC test scores from 500 to 900.

Features of New Edition

- Three complete Pratice Tests include updated TOEIC test-style answer sheets for diagnosis and assessment.

- 1000+ practice items reflect the actual format and content of the most recent TOEIC test.

- Language Strategies and Test Strategies in each section help learners to focus on skills and set goals.

- Highlighted Test Taking Tips provide grammatical explanations plus links to specific exercises for immediate help and reinforcement.

- New Grammar Tips and Vocabulary Tips.

- Complete Support containing answer key, complete MP3 files, and audiocripts helps students practice Listening Comprehension exercises and Listening Practice Test questions on their own.

Longman Preparation Series For The Toeic Test: Listening And Reading (6Th Edition) Student Book With Mp3 & Answer Key Level Introductory

Includes most recent updates to question formats and gives students the skills, strategies, practice, and confidence they need.

This new edition keeps the successful Longman Preparation Series winning formula and has been updated to reflect changes to the test format.

The course consists of three levels (Introductory, Intermediate, and Advanced) and is ideal for a TOEIC® test preparation course or for self-study.

Shoe Dog

NEW YORK TIMES BESTSELLER

In this instant and tenacious bestseller, Nike founder and board chairman Phil Knight "offers a rare and revealing look at the notoriously media-shy man behind the swoosh" (Booklist, starred review), illuminating his company's early days as an intrepid start-up and its evolution into one of the world's most iconic, game-changing, and profitable brands.

Bill Gates named Shoe Dog one of his five favorite books of 2016 and called it "an amazing tale, a refreshingly honest reminder of what the path to business success really looks like. It's a messy, perilous, and chaotic journey, riddled with mistakes, endless struggles, and sacrifice. Phil Knight opens up in ways few CEOs are willing to do." Fresh out of business school, Phil Knight borrowed fifty dollars from his father and launched a company with one simple mission: import high-quality, low-cost running shoes from Japan. Selling the shoes from the trunk of his car in 1963, Knight grossed eight thousand dollars that first year. Today, Nike's annual sales top $30 billion.

In this age of start-ups, Knight's Nike is the gold standard, and its swoosh is one of the few icons instantly recognized in every corner of the world. But Knight, the man behind the swoosh, has always been a mystery. In Shoe Dog, he tells his story at last. At twenty-four, Knight decides that rather than work for a big corporation, he will create something all his own, new, dynamic, different. He details the many risks he encountered, the crushing setbacks, the ruthless competitors and hostile bankers--as well as his many thrilling triumphs.

Above all, he recalls the relationships that formed the heart and soul of Nike, with his former track coach, the irascible and charismatic Bill Bowerman, and with his first employees, a ragtag group of misfits and savants who quickly became a band of swoosh-crazed brothers. Together, harnessing the electrifying power of a bold vision and a shared belief in the transformative power of sports, they created a brand--and a culture--that changed everything.

Psych 101: Psychology facts, basics, statistics, tests and More!

A hands-on approach to exploring the human mind

Too often, textbooks turn the noteworthy theories, principles, and experiments of psychology into tedious discourse that even Freud would want to repress. Psych 101 cuts out the boring details and statistics, and instead, gives you a lesson in psychology that keeps you engaged - and your synapses firing.

From personality quizzes and the Rorschach Blot Test to B.F. Skinner and the stages of development, this primer for human behavior is packed with hundreds of entertaining psychology basics and quizzes you can't get anywhere else.

So whether you're looking to unravel the intricacies of the mind, or just want to find out what makes your friends tick, Psych 101 has all the answers - even the ones you didn't know you were looking for.

Barron's Real Estate Licensing Exams (Salesperson, Broker, Appraiser)

This study guide and test preparation manual has been updated to provide the latest information in real estate finance, federal law and regulation, and appraisal license requirements.

- Explains all aspects of real estate law and finance, including contracts, deeds, appraisals, brokerage, leasing, mortgages, federal regulation of Fair Housing, Truth-in-Lending, and environmental matters

- Presents more than 1,600 practice questions similar to those found on licensing exams, including 9 model tests

- All questions answered and explained

The authors, who are experienced brokers and teachers, have included an extensive glossary of real estate terms that include practical examples.

Dear Zoo: A Lift-The-Flap Book

Rod Campbell's classic lift-the-flap book Dear Zoo has been a firm favorite with toddlers and parents alike ever since it was first published in 1982.

Young readers love lifting the flaps to discover the animals the zoo has sent--a monkey, a lion, and even an elephant! But will they ever find the perfect pet?

With bright, bold artwork, a catchy refrain, and a whole host of favorite animals, Dear Zoo is a must for every child's bookshelf.

Speakout Starter 2nd Edition Workbook With Key

The Workbook contains a wide variety of review and practice exercises and covers all of the language areas in the corresponding Students' Book unit. It also contains regular review sections to help learners consolidate what they have learned.

-  Additional grammar, vocabulary and pronunciation exercises to complement material in the Students' Book.

The Monk Who Sold His Ferrari: A Fable About Fulfilling Your Dreams And Reaching Your Destiny

The Monk Who Sold His Ferrari: A Fable About Fulfilling Your Dreams and Reaching Your Destiny by motivational speaker and author Robin Sharma is an inspiring tale that provides a step-by-step approach to living with greater courage, balance, abundance and joy. The Monk Who Sold His Ferrari tells the extraordinary story of Julian Mantle, a lawyer forced to confront the spiritual crisis of his out-of-balance life, and the subsequent wisdom that he gains on a life-changing odyssey that enables him to create a life of passion, purpose and peace.

Level 2: Walkabout Book And MP3 Pack (Pearson English Graded Readers)

Pearson English Readers bring language learning to life through the joy of reading.

Well-written stories entertain us, make us think, and keep our interest page after page. Pearson English Readers offer teenage and adult learners a huge range of titles, all featuring carefully graded language to make them accessible to learners of all abilities.

Through the imagination of some of the world’s greatest authors, the English language comes to life in pages of our Readers. Students have the pleasure and satisfaction of reading these stories in English, and at the same time develop a broader vocabulary, greater comprehension and reading fluency, improved grammar, and greater confidence and ability to express themselves.

Find out more at english.com/readers

ジョジョの奇妙な冒険 2 - JoJo's Bizarre Adventure - Jojo No Kimyona Boken

謎の石仮面は不死身の吸血鬼を作り出す道具だった! 財産の乗っ取りがバレたディオは自ら仮面をかぶり、ジョジョと対決。激闘の末、ディオは業火で焼け落ちたジョースター家とともに消えた…。

Rich Dad's Guide to Investing is a roadmap for those who want to become successful investors and invest in the types of assets that the rich do. Whether your goal is to become financially secure, comfortable, or rich this book is your guide to understanding the asset classes and investment strategy. Robert explains his basic rules of investing, how to reduce your risk and Rich Dad's 10 Investor Controls as well as ways to convert your earned income into passive portfolio income.

My First Reading 2 Student Book

This new 3-part reading series consists of My First Reading, My Next Reading, and My Best Reading. Each series expands and enhances the learners’ vocabulary from beginner to academic. A variety of well-structured activities make reading fun and interesting. The learner progresses from being able to read with help to reading independently.Includes a pull-out full color workbook in the back of each student book

My First Reading builds a strong foundation for young learners who are beginning to read through a three level reading series, using oral reading.

My Next Reading is a six-level reading series for young learners, using school subjects (Science, Social studies, Art, etc.) related topics for writing sentences and speaking with partners.

My Best Reading offers a six-level reading comprehension series that builds on school curriculum (Science, Social studies, Art, etc.) knowledge through fiction and non-fiction.

My First Reading 3 Student Book

This new 3-part reading series consists of My First Reading, My Next Reading, and My Best Reading. Each series expands and enhances the learners’ vocabulary from beginner to academic. A variety of well-structured activities make reading fun and interesting. The learner progresses from being able to read with help to reading independently.Includes a pull-out full color workbook in the back of each student book

My First Reading builds a strong foundation for young learners who are beginning to read through a three level reading series, using oral reading.

My Next Reading is a six-level reading series for young learners, using school subjects (Science, Social studies, Art, etc.) related topics for writing sentences and speaking with partners.

My Best Reading offers a six-level reading comprehension series that builds on school curriculum (Science, Social studies, Art, etc.) knowledge through fiction and non-fiction.

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.

Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.

While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding.

In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship.

Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle.

In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone.

In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display).

In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals.

Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%.

Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries.

His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.